Welcome to Imagine with Orange,
a crowdsourcing platform for innovation, and a launchpad for entrepreneurs

Learn how it works
campaign closed

Customer Service for Senior - app for seniors and disabled people for direct access to customer service

more details are available for this idea read idea details
english | polish


TY Pablo_CK for this relevant idea!
you should take a look at this company ! they are providing digitalized interface to help Orange customers without talking to a CSR ! it can be interresting for the elderly and the disabled people

TY Pablo, a direct line or seniors to human customer care, and digital coach, very nice idea!
Have a look also to http://imagine.orange.com/en/digital-for-autonomy/idea/show/1640
Maybe mutual help for support could also be set-up like in Giff Gaff service, where the community provides the support, https://community.giffgaff.com/t5/Help-Support/bd-p/QA1
or like in this idea: http://imagine.orange.com/en/digital-for-autonomy/idea/show/1694

One could also bundle Orange customer care for seniors, with other assistance services for health and home care.

Improving customer care for seniors http://www.entrepreneur.com/article/244043

I personally have in mind the creation of an application without any options - the user has to directly connect with a consultant, if the consultant will not be able to help the other party, it will be switched to another person.

1 comment left
show more comments

add a comment :

4 supporters